Shipping policy

Thank you for visiting and shopping at Tova Jewelry!

 

All of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped!

 

Delivery Times

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Processing Time: Please note that our processing time is typically 1-2 business days before your order is shipped.

Domestic Shipments (United States Of America)

Shipment method

Estimated delivery time

Shipping cost

First Class Package

1-4 business days 

$3.99

Priority Mail Express

1-2 days guaranteed  

$29.99

 

International Shipments

Shipment method

Estimated delivery time

Shipping cost

First Class Package Int’l*

1-3 weeks

$10.99 - $16.99

Priority Mail Express Int’l*

3-5 business days

$42.99 - $78.99

 

*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

 

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 1-2 days. Please allow USPS or UPS up to 48 hours to reflect updates on their tracking page.

 

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).  

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

 

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 10 days of delivery. 

 

Insurance Coverage 

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 10 calendar days of delivery.

 

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

 

One-Year Warranty



Tova Jewelry fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.


Warranty Terms

1. Customer will be responsible for the shipping fee to send the items back.

2. Customer should make sure that items are safely packed before sending them back. We will not be responsible for any lost or stolen items.

3. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

4. We reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear", as determined by our jewelry professionals.

 

Returns and Exchanges

We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@tovajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@tovajewelry.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 1-3 business days.

  • Phone: N/A

  • Email: help@tovajewelry.com